Terms of use
Introduction
Welcome to Curagers, a provider of professional home healthcare services. These Terms of Use (“Terms”) govern your use of our services, whether accessed online, via mobile applications, or through our in-person healthcare services (“Services”). By using our Services, you agree to be bound by these Terms.
Services Provided
- Scope of Services: Curagers provides a range of home healthcare services, including but not limited to nursing care, physiotherapy, elderly care, and post-operative care.
- Customization: Services are customized based on the individual needs of the client as assessed by our healthcare professionals.
- Service Limitations: Services will be provided as per the availability of our healthcare professionals and are subject to the limitations outlined in your care plan.
Booking and Scheduling
- Booking: Clients can book our Services through our website, mobile app, or by contacting our customer service team.
- Scheduling: Appointments will be scheduled based on the availability of our healthcare professionals and the client’s preferences. Changes to scheduled appointments must be communicated at least 24 hours in advance.
- Cancellation Policy: Clients must cancel or reschedule appointments at least 24 hours prior to the scheduled time. Failure to do so may result in a cancellation fee.
Payment Terms
- Fees: The fees for Services will be communicated to you at the time of booking. All fees are subject to applicable taxes as per Indian law.
- Payment Methods: Payments can be made via credit/debit card, bank transfer, UPI, or any other method specified by Curagers.
- Payment Schedule: Payments are generally due at the time of booking or as otherwise specified in your care plan.
- Late Payments: Failure to make timely payments may result in suspension or termination of Services.
User Responsibilities
- Accurate Information: You agree to provide accurate and complete information when booking and using our Services.
- Compliance: You agree to comply with all applicable laws and regulations when using our Services.
- Conduct: You agree to treat our healthcare professionals with respect and dignity at all times.
Privacy and Confidentiality
- Data Collection: We collect personal information necessary to provide our Services. Please review our Privacy Policy to understand how we collect, use, and protect your information.
- Confidentiality: All client information, including health records and personal details, will be kept confidential in accordance with Indian law.
Limitation of Liability
- No Warranty: Curagers provides Services on an “as is” and “as available” basis. We do not guarantee the accuracy, completeness, or reliability of the Services.
- Limited Liability: To the fullest extent permitted by law, Curagers shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our Services.
Indemnification
You agree to indemnify and hold Curagers, its officers, employees, and agents harmless from any claims, losses, or damages, including legal fees, arising out of your use of the Services or violation of these Terms.
Termination
- Termination by Client: You may terminate your use of the Services at any time by providing notice to Curagers.
- Termination by Curagers: We may terminate or suspend your access to the Services at our discretion, including for breach of these Terms or any applicable law.
Governing Law and Dispute Resolution
- Governing Law: These Terms are governed by the laws of India.
- Dispute Resolution: Any disputes arising out of or relating to these Terms or the Services shall be resolved through arbitration in Chandigarh and Mohali, India, in accordance with the Arbitration and Conciliation Act, 1996.
Amendments
Curagers reserves the right to modify these Terms at any time. Any changes will be effective upon posting on our website or other communication channels. Your continued use of the Services after the changes have been made constitutes your acceptance of the new Terms.
Contact Information
If you have any questions or concerns about these Terms or our Services, please contact us at:
HonorVet Healthcare India Pvt. Ltd.
D/B/A Curagers
Suite B-311, Third Floor
Bestech Business Towers
Sector-66, Mohali, Punjab 160062-IN
+91 90411 14174